Effective Date: February 7, 2026
Thank you for shopping with LuminaBioHealth. Please read our Refund & Return Policy carefully.
1. All Sales Are Final
Due to the nature of our products, all sales are final, and we do not accept returns or exchanges unless otherwise stated.
2. Damaged or Incorrect Orders
If you receive a product that is:
- Damaged during shipping
- Incorrect or missing items
Please contact us within 48 hours of delivery with:
- Order number
- Photos of the product and packaging
Email: support@luminabiohealth.com
3. Refund Eligibility
Refunds may be issued only in the following cases:
- Order was damaged in transit
- Incorrect item was shipped
- Order was lost by the carrier (confirmed)
Refunds are not issued for:
- Incorrect usage
- Change of mind
- Failure to follow product instructions
4. Refund Processing
Approved refunds will be processed to the original payment method within 7–10 business days, depending on your bank or payment provider.
5. Shipping Fees
Shipping costs are non-refundable unless the error was on our part.
6. Contact
For refund inquiries:
📧 support@luminabiohealth.com